SageCastle Distributors allows customers to return any item within 30 days of purchase that is new, still in the box, and never been opened, but the customer will be charged a 15% restocking fee and will be required to pay all shipping fees. The customer must call 859-252-0664 (Customer Service) to obtain a return authorization number (RA#). There will be no refund for items returned without an RA#. The refund will be credited to the customer within 7 days of receipt of the returned goods.
Items located in our Closeouts category, or designated as a closeout item, CANNOT be returned. All sales are final on Closeout Items.
SageCastle Distributors works hard to package your order as good as possible to prevent damage during shipping. If you do have products arrive that were clearly damaged during the shipping process, please contact the shipping company (Fed Ex, UPS) immediately to file a claim. It is important that you keep the box the items were shipped in because they may send a representative to review the claim. If the shipping company is unable to process the claim, please call 859-252-0664 to inform us of the situation and we will do our best to assist you with the claim. We will be unable to help you if you have not already placed a claim with the shipping company
We strive to provide the most accurate pictures and descriptions of our products by photographing them all in house. However, not all product images are 100% exactly what will be received. Many of our products we get from different vendors and manufacturers, therefore while the picture is representative of the item that will be received, it is not always 100% exactly the item that will be received.